| Privacy Policy
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Privacy Policy’s Privacy Policy Ltd (“PMSL”) is committed to protecting and respecting your privacy. 

This policy sets out the basis on which any personal data that collects from you, or that you provide to us, will be processed.  Please read the following carefully to understand our views and practices regarding your personal data and how it will be treated. 

By providing information direct to and/or visiting (and all pages linked within its sitemap) (the PMSL site) and/or social media platforms that PMSL create, you are accepting and consenting to the practices described in this policy. 

Information We May Collect From You

In order to provide to you the best possible service, sometimes need to collect information (including sensitive personal information) about you. We may collect and process the following data:

Information you give us. You may give information about you by filling in registration forms or by corresponding with by phone, e-mail or otherwise. This includes information you provide when you use the PMSL Site, subscribe to and/or access “”, participate in discussion boards, blogs, or other social media functions on the PMSL Site, enter a competition, promotion or survey, or when you report a problem with the PMSL Site. The information you give may include your name, address, e-mail address and phone number, disabilities and details about your personal health, financial and credit card information, personal description and/or photographs.   

Information we collect about you. With regard to each of your visits to the PMSL Site, PMSL may automatically collect the following information: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions and your operating system and platform;

Information we receive from other sources. may receive information about you if you use any of the other websites PMSL operate or are involved with or the other services we provide. We are also working closely with third parties (including, for example, your financial advisors, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.


The PMSL Site uses cookies to distinguish you from other users of the PMSL Site. This helps us to provide you with a good experience when you browse our website and also allows us to improve the PMSL Site. 

Uses Made of the Information use Information held about you in the following ways:

  • to carry out our obligations arising from any contracts entered into between you and, and to provide you with the information, products and services that you request from us (including but not limited to undertaking surveys, property appraisals, property advertising and/or management etc.);

  • to provide you with information about other goods and services offer that are similar to those that you have already purchased or enquired about;

  • to provide you with information about goods or services feel may interest you. We will, and in circumstances where we permit selected third parties to use your data, they will, contact you by phone, post and/or electronic means (e-mail or SMS) only where you give or have given consent to do so, with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you, lettings and/or any other service that the network may offer. If you do not want us to use your data in this way, or to pass your details on to third parties for’s marketing purposes, please leave the relevant tick box, situated on the form from which we collect your data, blank, or inform the representative on the phone that you do not want us to use your data in this way.  Alternatively, you can notify us at any time via that you wish us to cease using your data in this way;

  • to notify you about changes to services and the current property market;

  • to ensure that content from the PMSL Site is presented in the most effective manner for you and for your computer; and

  • in the event that you raise an enquiry, complaint, suggestion or provide praise, your Information may be forwarded to the relevant party to record or investigate the incident, to provide a response and for general record keeping purposes.

Information we collect about you. We will use this Information;

  • to administer the PMSL Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

  • to improve the PMSL Site to ensure that content is presented in the most effective manner for you and for your computer;

  • to allow you to participate in interactive features of service, when you choose to do so;

  • as part of our efforts to keep the PMSL Site safe and secure.  If you post or send offensive, inappropriate or objectionable content anywhere on, or to, the PMSL Sites, we may use your Information to stop such behaviour;

  • to measure or understand the effectiveness of advertising sent to you and others, and to deliver relevant advertising to you;

  • to measure and assess the performance of offices in relation to the provision of services to you and other customers; and

  • to make suggestions and recommendations to you and other users of the PMSL Site about goods or services that may interest you or them.

Information we receive from other sources. We may combine this information with Information you give to us and Information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Where we propose to use your Information for any other purposes we will ensure that we notify you first.  You will also be given the opportunity to withhold or withdraw your consent for use of your Information for additional purposes which are not listed above.

Disclosure of Your Information

Unless listed below we will not disclose your Information to any third party without obtaining your prior consent.  We may share your Information with selected third parties including:

Business partners, suppliers and sub-contractors for the performance of any contract we enter into with you; and

Analytics and search engine providers that assist us in the improvement and optimisation of the PMSL Site.

We may disclose your personal Information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your Information to the prospective seller or buyer of such business or assets subject to being in receipt of  suitable confidentiality undertakings from the prospective seller or buyer.

If we are under a duty to disclose or share your Information and personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of use and other agreements, or to protect the rights, property, or safety of PMSL, our staff, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your Rights

You have the right to ask us not to process your Information for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your Information to any third party for such purposes. You can exercise your right to prevent such processing by leaving certain boxes on the forms we use to collect your data blank or by informing the representative on the phone that you do not wish your data to be used in this way.  You can also exercise the right to stop us from using your data in this manner at any time by contacting us at

The PMSL Site may, from time to time, contain links to third parties and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites are not owned or controlled by PMSL and have their own privacy policies and that PMSL do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Access to Information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to or to the following address:


The Data Protection Office

39 Epsom Road,